We are seeking a full-time, direct hire Client Engagement Manager with an exciting company that experienced 80% growth last year. This position is with a venture backed, profitable software company located in Seattle. You will join their Onboarding team and lead systems integration projects for their flagship enterprise software service. If you have the following skills, please reply with your resume for immediate consideration.  Thank you for your interest!

• Schedule and drive integration projects to launch new clients on their Retail platform


• Coordinate and support the efforts of the customer, Integration SDEs, Product Development staff, Quality Assurance, and IT Operations


• Coordinate with channel partners to get customers live on the leading online marketing channels


• Provide project management services including team leadership, project plan development, scope management, schedule and cost management, issue resolution and risk management, status reporting, and the successful achievement of all project objectives.


• Troubleshoot post-integration issues and lead the response to customer-related technical support requests to maintain this Company’s high Customer Satisfaction rating.


• Ensure proper technical documentation of customer integrations and internal support processes.

• 5+ years experience managing medium-to-large scale IT, software development, and/or systems integration projects – including at least 1 year managing Web application development and/or Internet technology-based integration projects.


• Exceptional customer interface skills and experience – including solid diplomacy, negotiation, troubleshooting, analysis, and problem solving skills.


• Exceptional interpersonal skills and the ability to effectively communicate with all team roles (e.g., sales staff, technical engineers, resource managers, etc.) and career levels (e.g., executives, peers, junior-level staff, etc.) – including strong oral and written communication skills.


• Detail-oriented and process-driven, yet able to achieve results and balance with sometimes competing priorities in a fast-paced environment.


• Solid understanding of core business model concepts and the related IT systems in at least one of the following domains:  online retail, e-commerce, search engine marketing, channel marketing, affiliate marketing, business intelligence, and/or application service providers (ASPs).


• Experience with on-line selling and marketing a plus.


• Proficient with a majority of the typical Microsoft-based project management tools (i.e., MS Project, Word, Excel, PowerPoint, SharePoint, etc.).


• Strong familiarity with Microsoft-based software development (e.g., .NET, Windows Server, SQL Server, DTS, MSMQ, etc.) and Internet-based systems integration (e.g., XML, XSD, XSLT, Web Services, etc.) technologies highly desired.