Job Description:

Mandatory Requirements

1. Bachelor’s Degree (Pass/Fail)

2. A Minimum of three (3) years experience examining the methods and processes of the business flow within a diverse public or private service delivery organization.

3. A Minimum of three (3) years experience assessing and documenting existing business processes and identifying unnecessary steps

4. A Minimum of three (3) years experience incorporating value-added steps into a new process through the translation of business practices into terminology and desk products that seamlessly merge computer and microcomputer technology with work processes

5. A Minimum of three (3) years experience assessing and documenting existing business processes and identifying where improvements can be made or where new processes can be installed

6. A Minimum of three (3) years experience researching “best practices” of comparable organizations and analyzing the feasibility of installing them where needed

7. A Minimum of three (3) years experience developing new methods and procedures, implementation plans and schedules and written reports.

8. A Minimum of three (3) years experience eliciting documenting business, user and system requirements

9. A Minimum of three (3) years experience preparing Business Requirements Documents (BRD)

Desirable Experience:

1. Good communication and interpersonal skills

2. At least six (6) years experience with analyzing business needs in a large, complex human services computer system. Experience with child support systems is preferred.

3. A Minimum of six (6) years successful experience managing and monitoring application change requests.

4. A Minimum of six (6) years experience with Helpdesk systems.

5. A Minimum of six (6) years experience working with both technical and non- technical staff to identify and resolve technical issues in a large and complex environment from a technical and organizational point of view.