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CenturyLink FAQ

What Internet speeds does CenturyLink internet offer?

CenturyLink Internet service typically is from 10 to 40 Mbps. With speeds like this you can do almost anything online in real time, even downloading big data in a matter of seconds or minutes.

Are contracts required with CenturyLink?

Yes and no. We offer both plans with one or two year contracts, and contract-free plans. Compare each carefully before choosing the right one to meet your needs. In many cases, contracts can protect customers, especially from rate hikes.

Can I get 1 Gigabit Internet where I live?

The fiber optic 1 Gigabit Internet service from CenturyLink is available in many of our service areas. To learn if your address is one of those that receives it, please contact us at 1-888-528-5171.

What type of phone service do you offer?

CenturyLink offers traditional landline home telephone service. It offers better stability and quality of service than Voice over Internet Protocol phones/Internet phones and cell phones. It is also more reliable as a 911 connection to emergency responders. CenturyLink is the most competitively priced landline phone service available in your area, and has 85 years of experience in the industry behind it.

Can I use this service to play video games online?

Yes, all online video games can be played using CenturyLink home Internet service. Because it is a DSL service, the speed for uploads is responsive enough to transmit your quick actions when you are playing fast-twitch games. Facebook games and strategy games like chess can also be enjoyed. Do more on your own or with friends with high speed CenturyLink Internet and no lag time.

Can I use this service to stream Netflix?

Yes, streaming video is very data intensive. However, because CenturyLink has unlimited data, it is the perfect provider for those choosing Netflix, Amazon or Hulu over traditional TV service because you never have to worry about data caps and it provides the speed needed for seamless streaming.

Is CenturyLink Internet superior to satellite Internet?

Yes, CenturyLink Internet is superior to satellite Internet in several ways. Both upload and download speeds are better with CenturyLink, and there is no lag time. But the big advantage is that there is no data cap with CenturyLink. Satellite Internet providers must impose a data cap per the federal government, but DSL providers do not. This gives users greater flexibility, especially when it comes to data heavy uses like streaming media.

Another advantage of CenturyLink Internet is its pricing. At $19.99 monthly, it is far less expensive than satellite Internet.

The one disadvantage of CenturyLink is that when it comes to coverage, satellite Internet is available in every more parts of the country.

Are there any CenturyLink or DIRECTV plans that I can’t bundle?

Almost all CenturyLink and DIRECTV plans can be bundle packaged. However, the only CenturyLink home phone service eligible for bundling is the unlimited calling plan.

Have more questions? Call our customer care specialists now at 1-888-528-5171 and get all the information you are looking for.


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