Not a good week for WordPress or Gmail and it is only Tuesday! What is a start up to do that doesn’t want to spend any money and wants all the services that FREE services provide? Nothing I guess.
The question is, should we expect a 99.99% reliability of free services? If not, what should we expect? Do we have any options if they are down (really, since we aren’t paying)?
Whatever the answer, it isn’t any fun!
Update (08/13/08) – The day after I posted this, someone from Customer support at WordPress posted an explanation about what happened. I am very impressed by this type of response and think more companies should be out engaging in this way. Way to go WordPress!
About nathan kaiser
Our apologies about the inconvenience!
We had about 10 minutes of downtime early this morning because of a small coding issue. And in fact, we do have roughly 99.99% reliability (it ranges between 99.9% and 99.99% on any given month). 100% is obviously the goal and we do everything we can to ensure that.
Thanks for using WordPress.com!
Douglas
WordPress.com Support